This Distance Sales Agreement

is established electronically between the parties once the CUSTOMER places an order on www.etchandera.com

1. PARTIES
SELLER:
Company Name: ETCH & ERA
E-mail: hello@etchandera.com

CUSTOMER:
Anyone purchasing products from the Website using their registered information.
2. SUBJECT

This Agreement covers the product features, price, delivery terms, right of withdrawal, and the rights and obligations of both parties.
It complies with the Consumer Protection Law and applicable e-commerce regulations.

3. PRODUCT & PAYMENT

  • Category: Jewelry / accessories

  • Materials: Sterling silver 925, gold vermeil, stone / non-stone pieces

  • All prices, taxes, and shipping costs are shown before checkout.

  • Payments are processed through credit card, debit card, or other available methods.
4. DELIVERY

  • Orders are shipped within 3-7 business days after confirmation.

  • Delivery times vary by shipping provider and destination.

  • The SELLER is not responsible for delays caused by the shipping company.

  • The CUSTOMER must check the package at delivery.
5. RIGHT OF WITHDRAWAL

  • The CUSTOMER has the right to withdraw within 14 days after delivery.

  • Products must be unused, in original condition and packaging.

  • Personalized items (custom size, engraving, initials, custom production) are non-returnable.

  • Withdrawal requests must be sent to: support@etchandera.com
6. RETURNS & EXCHANGES

  • Products must be unused and returned with original package.

  • After inspection and approval, refunds are made within 14 days through the original payment method.

  • Due to hygiene & customization, some products are excluded from refunds.
7. WARRANTY & CARE

  • All pieces are handcrafted and quality-controlled.

  • Damage caused by misuse, impact, water, or chemicals is not covered under warranty.
8. DISPUTES

Any disputes may be resolved by Consumer Arbitration Committees and Consumer Courts.

9. PRIVACY

  • Personal data is used only for order and delivery processing.

  • Data processing details are described in the Privacy Policy.
10. ACCEPTANCE

By confirming the order, the CUSTOMER accepts all terms of this Agreement.